Case Study
Metabolic Health Clinic: Transforming Diabetes Management
How our health coaching services improved patient outcomes and clinic revenue
Client Overview
Metabolic Health Clinic is a specialized healthcare provider focused on diabetes management and metabolic disorders. Located in Chicago, they serve over 2,000 patients annually with a team of 5 physicians and 10 support staff.
Prior to partnering with HealthCoach, the clinic was experiencing several challenges:
- High rate of missed appointments (30%)
- Inconsistent medication adherence among patients
- Limited improvement in key health metrics between visits
- Staff overwhelmed by patient questions between appointments
The clinic director, Dr. Michael Chen, was looking for a solution that would provide additional support to patients between visits without adding to the clinical staff's workload.
High missed appointment rate (30%)
Poor medication adherence
Limited improvement in A1C levels
Staff overwhelmed by patient questions
Initial Assessment
Week 1-2
Program Design
Week 3-4
Staff Training
Week 5
Program Launch
Week 6
Our Solution
A comprehensive health coaching program tailored to diabetes management
We assigned specialized health coaches with expertise in diabetes management to work with the clinic's patients. Each coach was trained in the clinic's specific protocols and treatment approaches.
We implemented a system of regular check-ins between clinic visits, including weekly virtual sessions and text-based support for medication reminders and glucose monitoring.
Coaches provided tailored education on nutrition, medication management, and lifestyle modifications specific to each patient's needs and challenges.
We implemented a comprehensive tracking system for key metrics like blood glucose levels, medication adherence, and lifestyle changes, with regular reports to the clinical team.
Health coaches served as a communication bridge between patients and the clinical team, filtering and escalating concerns appropriately to reduce staff burden.
We facilitated monthly group sessions for patients with similar challenges, creating a community of support and shared learning experiences.
The Results
Measurable improvements across key metrics after 6 months
Reduction in Missed Appointments
From 30% to just 7.5% missed appointments
Improvement in Medication Adherence
From 65% to 90% adherence rate
Increase in Referrals
30% more patient referrals from existing patients
Reduction in Staff Burden
Fewer between-visit calls and questions
"Adding health coaching has been a game-changer for our practice. Our patients are more engaged, see better results, and our retention rates have significantly improved. The coaches seamlessly integrate with our clinical team, and the regular progress reports help us provide more targeted care during visits. Word-of-mouth referrals have increased substantially, and we've seen a meaningful improvement in our bottom line."
Dr. Michael Chen
Clinic Director, Metabolic Health Clinic
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